Data Protection

Betopia Limited Privacy Policy – How Your Data Is Kept Safe

Your personal information is a trust placed with us. This page clearly explains how Betopia Limited honours and protects that trust.

256-bit SSL We Don't Sell Your Data KYC Secured Right to Erasure GDPR-Compliant
Version 2.4
Last Updated: May 2026
Applicable: All Members & Visitors
🔒
Encryption

All Data Encrypted

🚫
Third Parties

Never sold

✅
Your Controls

Delete at Any Time

Table of Contents

1Introduction

Betopia Limited takes your privacy seriously. This Privacy Policy explains what data we collect, why we collect it, how it is stored, and what rights you have. By using the Betopia Limited website or app, you agree to this policy.

This policy is written in Bengali so every member in Bangladesh can easily understand it. If anything is unclear, reach out to our support team — we'll explain it in plain, simple terms.

Summary: Betopia Limited never sells your data, does not share it without cause, and will not send you marketing messages without your consent.

2What Data We Collect

Betopia Limited collects two types of information – what you provide directly and what is automatically recorded during your use of the platform.

Information you provide directly:

  • Identity Information: Full name, date of birth, and national ID number (for KYC verification).
  • Contact Information: Mobile number, email address.
  • Financial Information: Payment account numbers (bKash, Nagad, Rocket, etc.) and transaction history.
  • Identity Verification Documents: A photo of your National ID or passport (required before your first withdrawal).

Automatically Collected Data:

  • Device Information: Device type, operating system, browser version.
  • Usage Logs: Login timestamps, betting activity, page visit history.
  • Network Information: IP address and connection type (mobile data or Wi-Fi).
  • Cookies & Tracking Data: Session data and preferred settings.

Betopia Limited never collects or stores full payment card numbers or PINs.

3Why This Information Is Collected

Betopia Limited only collects information for specific, legitimate purposes. No data is collected without a valid reason.

  • Account Management: To ensure the security of registration, login, and your account.
  • Payment Processing: To process deposit and withdrawal transactions.
  • Identity Verification (KYC): To prevent underage access and fraud.
  • Platform Development: To understand feature usage and improve our services.
  • Legal Obligation: To comply with Anti-Money Laundering (AML) regulations and other legal requirements.
  • Customer Support: To assist you in resolving issues quickly.
  • Security: To prevent unauthorized access to your account and protect against fraud.

4Data Retention & Protection

At Betopia Limited, your data is stored on AWS (Amazon Web Services) cloud servers, which adhere to the highest industry security standards. All data is protected with AES-256 encryption.

  • All data transmissions are encrypted using TLS 1.3.
  • Data stored on our servers is protected with AES-256 encryption.
  • DDoS protection and firewall management are handled through Cloudflare.
  • Server access is restricted to authorized personnel only.
  • Regular security audits and penetration testing are carried out.
  • Backup data is stored in separate, encrypted storage.

Betopia Limited's servers are hosted in ISO 27001-certified data centres to ensure the highest level of data security.

5Who We Share Your Information With

Betopia Limited never sells your data or shares it with third parties for advertising purposes. However, limited sharing is necessary in certain cases to deliver our services:

  • Payment Provider: Only the information necessary to process transactions is shared with payment partners, including bKash, Nagad, Rocket, and others.
  • KYC Verification Service: With authorized verification agencies for identity verification purposes.
  • Legal Authorities: Upon a court order or a valid request from a regulatory authority.
  • Technology Partner: Solely for service delivery, under strict confidentiality agreements.

All data shared with third parties is strictly limited to the stated purpose. They are not permitted to use it for anything else.

7KYC & Identity Verification

Betopia Limited conducts KYC (Know Your Customer) verification to meet legal obligations and protect its members. This verification must be completed before your first withdrawal.

  • Identity document images submitted for verification are stored in secure, encrypted storage.
  • These files are accessible only to authorized personnel.
  • KYC documents are deleted upon account closure or once the designated retention period has elapsed.
  • No Betopia Limited employee will ever ask you to share your credentials over the phone or via chat.

KYC verification is typically completed within 3–6 hours. This process is in place to prevent fraud and keep your account secure.

8Your Rights Regarding Your Data

Every Betopia Limited member has control over their own information. You have the following rights:

Rights Description Available
Right to View Find out exactly what data we hold about you Yes
Right to Rectification You can request corrections to inaccurate information Yes
Right to Erasure You can request deletion of your data after your account is closed Yes
Right to a Copy Request a copy of your personal data Yes
Right to Restrict Processing You can opt out of marketing communications Yes
Legally Required Information Some data cannot be deleted due to AML and legal requirements Conditional

To exercise any of these rights support@betopialimited.appEmail us or reach out via the app's live chat. We typically respond within 14 business days.

9Protection of Minors

Betopia Limited does not knowingly collect information from anyone under the age of 18. Date of birth is verified at registration and age is confirmed through the KYC process.

If a minor is found to have registered using false information, the account will be closed immediately and all associated data will be deleted. Parents or guardians with any concerns are welcome to contact us.

10Data Retention Period

Betopia Limited does not retain your data beyond what is necessary. However, certain information must be kept for a defined period to meet legal obligations.

  • Account Information: For the duration of the account and for 5 years after closure (legal obligation).
  • Transaction Records: 7 years (as required under Anti-Money Laundering laws).
  • KYC Documents: Deleted 3 years after account closure.
  • Login & Session Logs: 12 months.
  • Support Contact: 2 years.

11Privacy-Related Contact

For any privacy-related questions or concerns, please contact the Betopia Limited Data Protection Team:

Email
privacy@betopialimited.app

Live Chat
Select "Privacy" from the support menu

Complaints are typically responded to within 7 business days of submission.

12Changes to the Privacy Policy

Betopia Limited may update this Privacy Policy from time to time. Members will be notified of significant changes via SMS or app notification. The "Last Updated" date at the top of the page reflects the most recent revision.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend reviewing it periodically.

Keep app notifications enabled to stay informed about changes to the Privacy Policy.

Our Commitment

What Makes Betopia Limited's Privacy Policy Different

We don't just say it – we prove it. See the measures we have in place to protect your data.

Military-Grade Encryption

Betopia Limited uses AES-256 encryption – the same standard trusted by major banks worldwide. Your data is virtually impossible to compromise.

Selling Your Data? Never.

Betopia Limited never sells member data to advertisers or third parties. Your data is used solely to serve you.

You're in Control

You have the right to view, correct, or delete your data at any time. A simple email is all it takes.

Restricted Access

Only authorized personnel at Betopia Limited can access member data, and solely when required to deliver our services.

Regular Security Audits

Betopia Limited's systems are independently audited by security experts twice a year. Any vulnerabilities identified are addressed promptly.

Transparency in Bengali

The Privacy Policy is written in Bengali for one simple reason — so you can understand it clearly. Nothing is hidden behind complicated legal language.

FAQ

Two Common Questions

Yes, the mobile browser version of Betopia Limited is fully functional. You can open betopialimited.app in Chrome, Firefox, or any modern mobile browser to register, deposit, bet, and withdraw — all without any issues. That said, push notifications and certain live features may be less responsive in a browser compared to the native app. For faster loading and the best overall experience, using the Betopia Limited app is recommended, though playing entirely through the browser is perfectly seamless.

Betopia Limited supports all major mobile banking methods in Bangladesh. bKash and Nagad are the most widely used — deposits typically process within 2 minutes. Rocket (Dutch-Bangla Bank) is also available for both deposits and withdrawals. Upay and MyCash (Mercantile Bank) are accepted as well. For larger transactions, direct bank transfer (NPSB/BEFTN) is a convenient option. Visa and MasterCard are accepted too. All methods are completely fee-free — Betopia Limited charges zero service fees.

Your Data Is Safe – Play With Confidence

Your privacy and security are our top priority at Betopia Limited. Register with complete peace of mind.

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